FAQ:

How much does creating a custom charm cost?  Ellie Lance Creations requires a $350 deposit  to get started on your design.  The cost of creating a custom charm varies depending upon the complexity and size of the design.  The AVERAGE cost for art, set up and mold fees range from $350 - $500.    That deposit will be applied to the initial fees. The art, set up and mold fees are a “one time” charge and are never paid again as long as the same charm is reordered.

What metal can I create a piece in?  We work mainly in sterling silver, but we can create your piece in pewter, 14kt and 14kt overlay. 

After the initial fees, how much does a finished charm cost?  The price of a charm depends upon its design and gram weight.  We can usually give an estimate, but until the charm is cast for the first time we don't know the exact price.  Most are usually between $6 and $10 depending upon the price of silver at the time of casting.

How soon can I get a custom charm made?   You need to allow at least 6-8 weeks from the time you pay the $300 deposit until you have a sample to view.  Sometimes things can go faster, but it is safer not to push the deadline!  The more lead time the better!

Do I get to approve the design before a sample is made?  Yes, we will fax or email a copy of the artist's drawing before we have a wax and mold made and actually cast a sample.  You will approve the drawing, and wax before we make a mold.

Will I get to see a sample of the charm before I have to place the minimum order?  Yes, we will send a sample for you to preview. 

Is there a minimum order?  Not really, but it usually requires  6-8 pieces depending on the size of the piece, to make a sample.

How long does it take to receive re-ordered charms?  Please allow 2-3 weeks for re-ordered of sterling silver charms and 3-5 weeks if we are enameling or adding crystals.

So I have a custom charm made, will I have to pay the art/setup/mold fees again to have a pewter key fob and/or zipper pull made also?  Unfortunately, yes, because the process for making a silver charm and a pewter key fob is different.  They both require molds.