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Contact
Information:
By Email:
General inquiries:
sales@ellielance.com
Questions about an order (please include your order number):
orders@ellielance.com
By Telephone:
1-210-493-1049
M-F 10:00 a.m. to 4:00 p.m. CST
By Fax:
1-210-493-8587
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When you see an
item that you want to buy, simply click on the ”Add to Cart”
button and the item will be added to the shopping cart.
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On your
Shopping Cart screen, select any available options for the items
you have ordered (i.e. quantity, ring size, stone color, etc.),
choose the method of shipping you prefer, choose the credit card
you want to use, and check the box for different "Bill
To" and Ship To" addresses if applicable. Then
click on the "Update Cart" button. Recheck your
order, and if everything is correct, click on the "Finalize
This Order" button.
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On the Finalize
Order screen, fill out your name, billing address, different
shipping address (if applicable), and credit card information
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Once you have
reviewed your order, click on the “Submit This Order” button
to submit your order.
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Your receipt
with order number will appear on your screen. Please make
a note of this order number. You will
also receive an automatic confirmation of your order by e-mail.
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Absolutely! In
fact, it is statistically safer to use your credit card over the
Internet than in a restaurant or department store. We have taken
every precaution to make your transactions secure. Our Internet site
is built on the ShopSite system, which utilizes industry-standard
security measures, including SSL (Secure Sockets Layer), an
encryption technology that works with Netscape Navigator, Microsoft
Internet Explorer and AOL’s browser so that only Ellie Lance
Creations can read a buyer’s personal information. All account
information submitted to us is safely isolated from unauthorized
Internet access. Credit cards are not charged until the buyer’s
items are shipped.
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Click here to
view all ordering options.
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Sales tax will only
apply to orders being shipped to locations within Texas, which is
where we are located. Sales tax is not charged to orders
shipped to any other location in the U.S. or the rest of the world.
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We accept Visa,
MasterCard, American Express, and Discover. Checks in U.S. dollars
are also accepted for mail orders. Orders paid by
check will not be processed until the funds have been
verified. If you are sending a check, please make the check
payable to Ellie Lance Creations.
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We understand that
speed and affordability are concerns when shopping on the Internet.
We also realize that holidays and birthdays are critical and you
cannot miss deadlines. For those reasons, Ellie Lance Creations
offers different shipping options to meet your needs.
For more information about our shipping methods and charges,
click
here.
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Yes, you will
receive an automated order confirmation via e-mail once your order
is placed. If you have not received your order confirmation within
24 hours, please let us know at
orders@ellielance.com.
We will make every effort to respond within one business day
regarding the status of your order.
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Ellie Lance
Creations guarantees 100% satisfaction with your purchase. If for
any reason you are not completely satisfied, you may return your
purchase within 30 days to:
Ellie Lance
Creations
17114 Fawn Crossing Dr.
San Antonio, TX 78248
Please return items
in original box or similar container (no envelopes, please). Include
your original receipt or printout of your emailed order
confirmation, the reason for the return and we'll exchange it, give
you credit for it, or refund your money (excluding shipping
charges). Make sure you insure your package on the return for
the proper delivery. Our priority is our 100% guarantee on
everything we sell. If you have any questions regarding your return,
please call us at (210) 493-1049.
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Yes, we do accept
international orders. You may be subject to import duties and taxes,
which are levied once the package reaches your country. Additional
charges for customs clearance must be borne by you.
Shipping charges
for international orders cannot be calculated automatically.
For orders shipped to any location outside of the 48 contiguous
United States, we charge the actual cost of shipping. We will
email you with the actual shipping charges, for your approval,
before processing your order.
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Ellie Lance
Creations respects your privacy, we will not sell, rent, or loan any
identifiable information regarding our customers to any third party.
Any information you give us is held with the utmost care and
security, and will not be used in ways to which you have not
consented. You may read our entire privacy statement
here.
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How do I
attach the charms to my bracelet?
Ellie Lance Creations recommends all charms be permanently attached
to bracelets by soldering (or split rings which are available upon
request). We offer soldering at no charge for charms purchased from
Ellie Lance Creations. If you purchase a charm bracelet on our
website, you will see a prompt explaining Ellie Lance’s
complimentary soldering of charms before shipment.
If you decide to have us solder your new Ellie Lance charms (at no
charge) to a bracelet you already have, you must send us the
bracelet and charms. Just include your credit card information to
pay for shipping and necessary insurance to return it to you. The
minimum return shipping fee is $6 and includes $100 of insurance.
If your bracelet requires additional insurance, tell us what you
want it insured for and you will be charged $2.00 for each
additional $100 insured value. If you also have other charms to be
soldered that are not from Ellie Lance we will be happy to solder
them for $2 per charm. Ship bracelet, charms, credit card
information and return shipping instructions to:
Ellie Lance Creations
17114 Fawn Crossing Dr.
San Antonio, TX 78248
Soldering is the most permanent way to
attach charms, but all metal is subject to fatigue and the charms
should be checked regularly to prevent loss.
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I
noticed some items can be engraved. Do you provide this
service?
No, not at this time. We suggest you contact a small
independent jeweler in your area to inquire about engraving.
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Do
you sell wholesale?
Yes,
click here to
receive information on our program.
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If you have any
other questions that weren't
addressed here,
please feel free to
email us.
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